Refund & Order Cancellation Policy

Cancellation Policy

The cancellation policy for orders placed on the platform may vary depending on the seller.

ONDC Network: For ONDC Network sellers, some products may be non-cancellable and non-returnable. Details will be clearly mentioned on the product page.
Eligibility: For orders eligible for cancellation, customers may cancel their order any time before it is shipped. Once an order has been shipped, it cannot be cancelled.
Time Windows: The cancellation window differs by category. Orders cannot be cancelled once the defined time window has elapsed or the order status has changed.
Applicable Fees: In certain cases, customers may not be permitted to cancel an order free of charge after the specified time. A cancellation fee may be applicable as mentioned on the product page.
Seller Cancellations: If an order is cancelled by the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

            Note: Fix Labs Pvt Ltd reserves the right to accept or reject any cancellation request and may modify or update the cancellation window or applicable charges from time to time.
        

Refund Policy

Refund terms may vary based on the product category and the seller’s individual policies. Information provided on the product page shall override this general policy.

Eligibility for Refunds

Non-Cancellable Items: Certain items are marked non-cancellable. Refunds will only be processed for non-delivery or seller-initiated cancellation.
Cancellable Items: Refunds will be processed only if the order is cancelled before shipment.
Stock Issues: If a seller cancels due to unavailability, a full refund is issued for prepaid orders.

Refund Process

Processing Time
Refunds typically take 5–7 business days to reflect in your account after confirmation or receipt of a returned product.

Refund Method
All refunds are credited back to the original payment method used during the transaction.

General Conditions

Fix Labs Pvt Ltd reserves the right to modify or waive refund conditions at its discretion.
In case of disputes, the decision of Fix Labs Pvt Ltd shall be final.
Customers are advised to refer to the product page or contact customer support for specific queries.